Privacy Policy

Introduction

 

This Privacy Policy explains how DigiDonk Ltd collects, uses, and protects your personal data. By using this website or engaging with our services, you agree to the practices described below. Where required, we ask for your consent to use cookies or collect certain personal data, such as for analytics or marketing purposes.

 

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What Information I Collect

 

I collect the following personal data when you interact with me via the website or other channels:

• Name

• Email address

• Message or enquiry content

• Technical data (IP address, browser type, etc.) collected via cookies

 

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Legal Basis for Processing

 

DigiDonk processes your personal data under the following legal bases:

• Consent – when you opt in to receive newsletters or marketing communications.

• Contract – when you contact me to request services or enter into a business agreement.

• Legitimate interests – to communicate with you, improve my services, and understand website performance (e.g., using Google Analytics).

 

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How I Use Your Information

 

Your information is used to:

• Respond to your enquiries

• Provide services you’ve requested

• Improve the website and monitor its performance

• Send updates or information (only with your consent)

 

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Data Retention

 

I retain your personal data only as long as necessary:

• Enquiry and contact form submissions: retained for up to 2 years unless you request deletion sooner.

• Email correspondence: retained for up to 5 years for record-keeping.

• Analytics data: stored for up to 26 months by Google Analytics. You may request deletion at any time.

 

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Third-Party Processors

 

I may share your data with trusted third-party service providers who assist in delivering my services, such as:

• Email platforms (e.g., Gmail)- CRM or client management tools (e.g. Hubspot, Trello, Notion, Google Drive)

• Website forms and hosting providers (e.g., Wix)

• Analytics tools (e.g., Google Analytics)

These providers only process data as instructed and are contractually bound to comply with data protection regulations.

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​I may also engage trusted subcontractors to assist in delivering services. These parties only process personal data under my instruction and in accordance with data protection laws.

 

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Data Security

 

I use secure, encrypted platforms to store and transmit personal data. Access to systems is password-protected, and data is backed up regularly. Any third-party tools used are chosen for their GDPR-compliant standards.

 

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International Data Transfers

 

Some of my service providers may store or process data outside the UK or European Economic Area (EEA). When this happens, I ensure appropriate safeguards are in place, such as Standard Contractual Clauses or certified frameworks (e.g., UK-US Data Bridge).

 

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Your Rights

 

You have the right to:

• Access your data

• Request correction or deletion

• Withdraw consent at any time

• Object to certain types of processing

To exercise these rights, please contact me at privacy@digidonk.com.

 

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Cookies

 

My website uses cookies to improve user experience, monitor site performance, and support basic functionality.
Cookies are small text files stored on your device when you visit the site.

I use the following types of cookies:

• Essential cookies – Required for core features to work, such as secure form submission, chat functionality, and basic site performance.

• Analytics cookies – Help me understand how visitors use the site (e.g., Google Analytics).

• Functional cookies – Enhance site features like embedded videos or media (if used).

When you first visit the site, a cookie banner will ask for your consent to use non-essential cookies. You can change your preferences at any time by clicking the banner or adjusting your browser settings.

 

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Cookie Details

For a full list of cookies used on this site, please see Wix’s cookie information page: https://support.wix.com/en/article/cookies-and-your-wix-site

 

Common cookies may include:

• _ga / _gid – Google Analytics (tracks visitor usage and duration)

• svSession – Essential Wix session cookie

• TSxxxxxxxx – Wix security cookie

 

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Changes to This Policy

 

I may update this Privacy Policy from time to time. Significant changes will be notified via email or a notice on the website. The date of the last update is shown at the top of this page.

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If you have any questions about these Terms of Service, please contact me at privacy@digidonk.com or via the contact form at https://www.digidonk.com.